1、打开学信网的登录界面，点击下面的找回用户名按钮。
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2、在出现的页面中输入个人的身份证号码和姓名等信息以后点击确定按钮。
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3、页面跳转以后可以看到找回用户名成功的提示，点击下面的登录按钮。
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4、页面跳转以后就可以看到学信网的用户名了，此时点击下面的找回密码按钮。
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5、在出现的页面中输入刚才登录界面显示的用户名和验证码点击确定按钮。
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6、页面跳转以后可以看到有两种找回密码的方式，点击一种进入。
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7、在出现的页面中选择学信网的账号以及输入姓名和证件号码点击确定。
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8、此时可以看到学信网显示的找回密码信息已经提交成功，打开页面中的邮箱进入。
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9、进入到该邮箱点开学信网发来的邮件里面的链接。
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10、在出现的页面中输入新的密码以后点击确定按钮。
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11、这时就可以看到页面已经出现找回密码操作成功了。
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学信网密码忘记了怎么找回方法步骤介绍如下：
1、点击登录：在浏览器中打开学信网官网，点击右上角的登录选项。
2、点击找回密码：点击登录框中的找回密码选项，输入自己的用户名和验证码。
3、输入个人信息：点击手机号后面的立即找回选项，输入自己的姓名、身份证号码以及手机号码。
4、输入新密码：输入新密码后确认一遍密码，获取并输入短信验证码后点击确定即可重置密码。
学信网介绍：
中国高等教育学生信息网由教育部学生服务与素质发展中心（原全国高等学校学生信息咨询与就业指导中心）主办。学信网依托中心建立的集高校招生、学籍学历、毕业生就业信息一体化的大型数据仓库。
开通“阳光高考”信息平台、学籍学历信息管理平台、中国研究生招生信息网、内地高校面向港澳台招生信息网等平台，开通学历查询系统、在线验证系统、硕士研究生网上报名和录取检查系统、硕士研究生招生调剂服务系统、学历认证网上办公系统等20余个信息系统。
以上内容参考：百度百科-学信网
