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2、选择您要申请的服务类型，请点击【退货退款】，然后根据页面提示选择您的退款原因及相关凭证（如照片等）
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3、提交退货退款申请成功后，需要先等待卖家处理您的退货退款请求哦。卖家有5天的时间来处理哦。若卖家一直未处理，系统会自动同意退货退款并提供退货地址给您；若卖家拒绝您的退款申请，您可以选择【申请介入】，让淘宝网小二协助您来处理
4、卖家同意您退货退款后，请根据卖家提供的退货地址将商品退回卖家处，并在7天内将您的退货信息（物流单号）填写到系统中。（提醒：一定要填写退货信息哦，超过7天未填写，系统会自动打款卖家）
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换货前需要和淘宝卖家协商具体事宜，双方达成一致后再走换货流程。提交交换申请。
1.在手机淘宝app中点击“我的淘宝”，点击打开需要兑换的订单。
点击打开订单
2.点击要交换的商品。
点击订单项目。
3.点击要交换物品的“返回”。
点击返回。
4.点击“我要换货”。
点击兑换商品。
5.点击“请选择”进行换货。
请选择替换产品。
6.点击完美正确的产品尺寸等信息，点击“完成”。
选择替换商品。
7.完善收货地址、换货说明等信息，勾选授权商家填写运单号，点击“提交”。
提交交换申请。
8.换货申请提交成功，耐心等待商家处理换货申请。
等待商家同意换货。
预约快递员上门取货退货。
换货申请被商家批准后，可以预约快递员上门取货，将原物返还给卖家。卖家收到退回的商品并确认无误后，可以通过重新发送正确的商品来完成换货。所以买家预约快递员上门取货退货很重要。
1.在手机淘宝app上，点击“我的淘宝”，点击需要兑换的订单。
订单替换
2.点击替换中的订单商品记录。
积分兑换中的商品记录
3.点击“替换”。
点替换
4.点击“我要发送官方推荐的送货服务”。
我想送点东西。
5.点击“上门取货”，点击“取货时间”。
门口接机时间
6.点击取货日期和时间，并点击“确定”。
在门口拿起日期和时间。
7.点击“首重免费，现在下单”。
现在订购
8.记住4位发送码，在等快递上门的时候提供给快递员。https://pics4.baidu.com/feed/b2de9c82d158ccbfbd34e0321591d037b0354184.jpeg?token=d069b10bbeacbbe5c1e7c8e2e6935958
1、首先，打开手机淘宝。/iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769"/>
2、然后点击右下角我的。
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3、之后单击全部订单。
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4、找到需要退货的订单，点击“换货”。
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5、然后单击”换货“按钮。
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6、接下来单击”换货“选项。
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7、然后选择要更换的码数或者颜色。
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8、选择好之后单击“提交“。
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9、之后等待卖家同意换货申请。
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10、卖家同意后，点击填写退货物流。
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11、把退货的物流信息填写上，点击提交。
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12、最后，等待卖家确认收货后，寄回新的商品。
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