淘宝怎么申请换货

淘宝怎么申请换货,第1张

1、进入【淘宝网】-【已买到的宝贝】找到这笔订单,点击【退货/退款】(若订单是交易成功状态,请点击【申请售后】)

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2、选择您要申请的服务类型,请点击【退货退款】,然后根据页面提示选择您的退款原因及相关凭证(如照片等)

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3、提交退货退款申请成功后,需要先等待卖家处理您的退货退款请求哦。卖家有5天的时间来处理哦。若卖家一直未处理,系统会自动同意退货退款并提供退货地址给您;若卖家拒绝您的退款申请,您可以选择【申请介入】,让淘宝网小二协助您来处理

4、卖家同意您退货退款后,请根据卖家提供的退货地址将商品退回卖家处,并在7天内将您的退货信息(物流单号)填写到系统中。(提醒:一定要填写退货信息哦,超过7天未填写,系统会自动打款卖家)

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换货前需要和淘宝卖家协商具体事宜,双方达成一致后再走换货流程。

提交交换申请。

1.在手机淘宝app中点击“我的淘宝”,点击打开需要兑换的订单。

点击打开订单

2.点击要交换的商品。

点击订单项目。

3.点击要交换物品的“返回”。

点击返回。

4.点击“我要换货”。

点击兑换商品。

5.点击“请选择”进行换货。

请选择替换产品。

6.点击完美正确的产品尺寸等信息,点击“完成”。

选择替换商品。

7.完善收货地址、换货说明等信息,勾选授权商家填写运单号,点击“提交”。

提交交换申请。

8.换货申请提交成功,耐心等待商家处理换货申请。

等待商家同意换货。

预约快递员上门取货退货。

换货申请被商家批准后,可以预约快递员上门取货,将原物返还给卖家。卖家收到退回的商品并确认无误后,可以通过重新发送正确的商品来完成换货。所以买家预约快递员上门取货退货很重要。

1.在手机淘宝app上,点击“我的淘宝”,点击需要兑换的订单。

订单替换

2.点击替换中的订单商品记录。

积分兑换中的商品记录

3.点击“替换”。

点替换

4.点击“我要发送官方推荐的送货服务”。

我想送点东西。

5.点击“上门取货”,点击“取货时间”。

门口接机时间

6.点击取货日期和时间,并点击“确定”。

在门口拿起日期和时间。

7.点击“首重免费,现在下单”。

现在订购

8.记住4位发送码,在等快递上门的时候提供给快递员。https://pics4.baidu.com/feed/b2de9c82d158ccbfbd34e0321591d037b0354184.jpeg?token=d069b10bbeacbbe5c1e7c8e2e6935958

1、首先,打开手机淘宝。

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2、然后点击右下角我的。

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3、之后单击全部订单。

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4、找到需要退货的订单,点击“换货”。

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5、然后单击”换货“按钮。

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6、接下来单击”换货“选项。

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7、然后选择要更换的码数或者颜色。

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8、选择好之后单击“提交“。

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9、之后等待卖家同意换货申请。

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10、卖家同意后,点击填写退货物流。

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11、把退货的物流信息填写上,点击提交。

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12、最后,等待卖家确认收货后,寄回新的商品。

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